Wednesday, December 22, 2010

Computer Problems

Okay all you computer literate guys out there. I'm tearing my hair out here. I click on Picture Manager and get 'click-2-run configuration failure'. Any ideas about how I deal with that? I keep running into a brick wall.

18 comments:

Dan said...

Is this Microsoft Office 2010? If so is it the Beta or the full released version?

Neal Asher said...

I have no idea. It was on the computer as a trial then I bought the full version over the Internet.

Hitch said...

Without knowing what program it is etc its hard to tech ya out, however, I would suggest that unless it is Picasa, uninstall it and use that instead.

Its free, safe, and probably the best picture manager/editor available.

http://picasa.google.com/

Hitch said...

otherwise... details on the click to run error in the following link.

http://social.answers.microsoft.com/Forums/en-US/wordcreate/thread/2ce975a9-90e9-4919-89d2-da64440e1423

Roger said...

I second the Picasa thread up there. There is no better Picture Manager 4 free around.

Conan the Librarian™ said...

I think it was a temp file that allowed Office 2007 to run alongside Office 2010.

But I could be wrong.

Neal Asher said...

Sorry it is Microsoft Office Home and Student 2010. What I meant to say is that I don't know if its Beta or full release.

Neal Asher said...

Been there, Hitch. And when you click on that final link to get your click-2-run what the fuck do you do then?

Dan said...

Have you used Picture Manager in the past or are you trying to use it for the first time?

Click to Run appears to be a Microsoft Office feature where it will download a new feature of Microsoft Office over the Internet and allow you to "install and run" directly from clicking on an icon.

My guess is that you had a trial version of office and then you upgraded to the full (non-trial) version and there are files conflicting between the trial and full version.

If you have an Office 2010 license key on file my recommendation would be to uninstall all versions of Office and then re-install Office 2010 (non-beta non-trial) version only and then re-license it using your license key. It will probably get this error to go away and other strange errors lurking down the road for you.

Neal Asher said...

Okay Dan, I know how to uninstall, but where do I go to get the version to re-install. (I am looking now).

Conan the Librarian™ said...

This any good?

http://us20.office2010beta.microsoft.com/product.aspx?sku=10199914&culture=en-US

Dan said...

I would download here...

http://office.microsoft.com/en-us/try/

They have a link for your version.

Neal Asher said...

Uninstall Office 2010 and Click-2-run 2010? What about the other unidentifiable microsoft files there?

Neal Asher said...

Ah, enough. I'm shutting down now. If anything goes wrong now I'm in the mood to throw the fucking computer out the window.

Dan said...

So I guess on Add/Remove Programs you are seeing 2 entries for office labeled...

Microsoft Office 2010
Microsoft Office Click-2-Run 2010

?

Graeme said...

When all else fails start writing in a notepad with a pencil and put a calculator next to the PC.

As a general rule this psychological technique works well on errant technology, it lets it know whose boss and who invented whom. If this fails then open an upstairs window and push it out.

Neal Asher said...

Yes, so it would seem, Dan. Delete one of them or both?

Neal Asher said...

Hah, well there you go - things always look better in the morning. In preparation for reloading Office I first deleted the click-2-run version. This wiped out the Picture Manager icon. I deleted that then tried opening it from the start/program menu and it was fine. I sent to desktop again and everything is working. Fingers crossed.